Volunteering in administrative support

We have an exciting opportunity for volunteers to provide our team with administrative support.

Location: Home-based (although there may be occasional times when attendance at meetings is required at locations in Staffordshire)

Time: We would be grateful for any time volunteers can give. The majority of administrative responsibilities can be carried out during any free time you may have to give (with the exception of answering calls if you wish to have this responsibility - our phone lines are open during normal office hours on weekdays. Any time that can be given during office hours is helpful to us)

Expenses: Volunteers can claim for travel expenses, and some other out of pocket expenses where appropriate

General clerical duties, such as:

• Answering telephone calls - answering queries about the service and taking messages
• Managing referral processes
• Data entry
• Ordering supplies
• Creating and sending invoices
• Booking venues for our meetings and training programmes
• Renewing subscriptions and insurances as required
• Managing incoming and outgoing emails and post
• Maintaining confidentiality for our service users
• Supporting and promoting The Great Smiles Project CIC’s services and core values
• Complying with all of The Great Smiles Project CIC’s policies and procedures

Administrative experience is beneficial, but no experience is necessary.

The following ability and skill-based person specification would be beneficial: 

• Good word document and spreadsheet software skills (preferrable)
• Enthusiastic and reliable
• Ability to keep personal information about our service users confidential
• Good communication skills and confident on the telephone
• Happy to participate in our volunteers mandatory training